Dear Customers,

As the ATELIER DUYGU family, we thank you for choosing our high-quality and specially designed jewelry. We have added this User Guide brochure, which we have prepared for you, to your box so that you can use our products in the best way possible.

925 STERLING SILVER and AD ALLOY can be returned to its first-day shine with a small intervention. You can contact us and get support from our workshop or easily maintain it with simple methods such as silver cleaning wipes.

STAINLESS STEEL, our steel products are hard and durable by nature and do not experience problems such as tarnishing or rust. They are resistant to chemicals.

QUALITY BRASS may cause reactions when exposed to chemicals. Please avoid products containing chemicals when using your rice products and remember that abrasions may occur depending on your skin type.

In addition, while we plate our gold-colored products with pure gold, we plate our silver-colored products with rhodium material. All of our products are our own production and we are happy to produce according to special models and requests.

Please contact us to examine our GOLD and DIAMOND products more closely.

We are always here for your satisfaction.

You can place your orders securely via Instagram, WhatsApp or our website. You can also benefit from free shipping on purchases of $200 and above.

We do not currently have a cash on delivery option. You can pay for your orders via our Shop Pay, Stripe secured virtual POS or EFT.

Yes, when paying with your credit card, you can benefit from up to 12 monthly installments.

As Atelier Duygu, we provide safe shipping with our contracted companies UPS Cargo, Aramex, Widect, and Fedex Cargo.

Our products, which are in the category of sensitive products, are packaged safely in specially produced boxes and packaging, and extra care is taken in the cargo bag.

The delivery period of your order is maximum 2 business days. After this process, delivery is made within 2-3 business days after it is delivered to the cargo branch and checked out.

After your order is delivered to the cargo branch and checked out, you will be notified via SMS and e-mail.

If you notice any defect, deficiency or error when you receive your cargo package, please contact us and initiate a free exchange.

Yes, as Atelier Duygu, we offer wholesale services for both our domestic and international customers.
To review all our wholesale collections and cooperation conditions, you can visit www.atelierduyguwholesale.com or contact us via our wholesale support line +90 552 834 4323.

We are pleased to establish long-term relationships based on trust with our business partners through this system that provides worldwide shipping.