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Jewellery may tarnish over time due to factors such as perfume, cream, water and daily wear. At Atelier Duygu, we offer a Jewellery Care & Polishing Service to restore your pieces to their original brilliance.

This service is available not only for pieces purchased from Atelier Duygu but also for jewellery from other brands. To learn more and benefit from our service, please visit our Jewellery Care page.

Jewellery Care

Dear Customers,

As the ATELIER DUYGU family, we thank you for choosing our high-quality and uniquely designed jewellery. To help you enjoy your pieces to the fullest, we have included a brochure with this Care Guide in your box.

925 STERLING SILVER and AD ALLOY can be restored to their original brilliance with light maintenance. You can contact us for support from our atelier or simply care for them at home using methods such as silver cleaning wipes.

STEEL pieces are naturally hard and durable, and do not suffer from tarnishing or rust. They are also chemical-resistant.

QUALITY BRASS may react when exposed to chemicals. Please avoid contact with chemical-based products when wearing your brass pieces and note that minor wear may occur depending on your skin type.

Our gold-toned pieces are plated with pure gold, while our silver-toned pieces are finished with rhodium. All of our jewellery is crafted in-house, and we are pleased to produce bespoke designs upon request.

For a closer look at our GOLD and DIAMOND collections, please get in touch.

We are always here for your satisfaction.

You can securely place your orders via Instagram, WhatsApp or our website. Enjoy free shipping on orders over $200.

Yes, you can benefit from up to 12-month instalment plans when paying with a credit card.

At Atelier Duygu, we ship securely with our trusted courier partners HEPSİJET Kargo and Yurtiçi Kargo for domestic deliveries, and DHL / FedEx for international shipments.

As delicate items, our pieces are carefully packed in custom-made boxes and protective packaging, with extra attention given to the shipping pouch.

Order preparation takes up to 2 business days. After dispatch, domestic delivery is completed within 2–3 business days. International orders are delivered within 5–10 business days depending on destination.

Once your order has been dispatched, a notification with tracking details will be sent to you via SMS and email.

If you notice any defect, missing piece or error upon receiving your order, please contact us to initiate a free exchange.

Yes, returns and exchanges are accepted in accordance with applicable consumer rights. Exchange requests must be made within 14 days of delivery.

Yes, Atelier Duygu offers wholesale to both domestic and international clients.
To explore our wholesale collections and partnership terms, please visit www.atelierduyguwholesale.com or contact our wholesale team at +90 552 834 4323.

With worldwide shipping, we are proud to build lasting, trust-based partnerships with our business partners.